PRIVACY POLICY
Please read this Privacy Policy carefully to understand how we collect, use, store, and protect your personal data. This Privacy Policy applies to individuals (“You” or “User”) who access and interact with our website and use our massage, wellness, and relaxation services in Phu Quoc.
This policy explains how we handle your personal data, your rights regarding that data, and the choices available to you. We are committed to complying with applicable Vietnamese laws and regulations on personal data protection.
1. What Is Personal Data?
Personal Data (“Personal Data”) refers to any information that can be used to identify an individual, either directly or indirectly. This includes, but is not limited to, your name, phone number, email address, contact details, location data, IP address, or other online identifiers.
2. What Personal Data Do We Collect and From Where?
When you visit our website, contact us, or use our massage and wellness services in Phu Quoc, we may collect, use, and process Personal Data that you voluntarily provide, as well as certain information generated through your use of the website.
2.1 Information We Collect
We may collect the following types of information:
Contact Information: name, phone number, email address, used to communicate with you and confirm appointments.
Service Booking Information: appointment time, number of guests, and special requests (if any), to properly prepare and deliver our services.
2.2 Email Address
Method of collection: We collect your email address when you voluntarily provide it through our website, contact forms, or information requests.
Retention period: Until you request deletion or the data is no longer necessary for its intended purpose.
2.3 Cookies, Log Files, and IP Address
Method of collection:
When you visit our website, our systems may automatically record certain information such as IP address, browser type, access time, and pages viewed.
Cookies are used to help the website function properly, improve user experience, and analyze website traffic.
Retention period:
Cookies: according to your browser settings or until deleted by you.
IP address: up to 9 months or until deletion is requested.
3. Purposes of Processing Your Personal Data
We process your Personal Data for the following purposes:
3.1 Website Operation and Administration
To analyze website usage, improve content, ensure system security, and maintain stable website operation.
3.2 Communication and Customer Support
To respond to inquiries, confirm bookings, and provide information related to our massage and wellness services.
3.3 Marketing and Communications (With Consent)
Where permitted by law, and subject to your consent, we may use your Personal Data to send updates, offers, or service-related communications.
3.4 Research and Service Improvement
To analyze aggregated data and improve the quality of our services and customer experience.
4. Legal Basis for Processing Personal Data
We process Personal Data based on lawful grounds under Vietnamese data protection regulations, including:
Performance of a contract or provision of services at your request.
Your consent when you provide Personal Data.
Our legitimate interests in operating, securing, and improving our services.
You may withdraw your consent at any time by contacting us.
5. Disclosure of Personal Data
We do not disclose your Personal Data to third parties, except in the following cases:
To trusted service providers supporting website operation, data storage, or technical services, subject to confidentiality obligations.
With your prior consent.
When required by law or requested by competent authorities.
6. Storage and Security of Personal Data
Your Personal Data is stored in secure operating environments with appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse.
Only authorized personnel, on a need-to-know basis, are permitted to access Personal Data.
7. Your Rights Regarding Personal Data
You have the following rights:
- The right to access and know what Personal Data we process about you.
- The right to request correction of inaccurate data.
- The right to request deletion of your data when it is no longer necessary.
- The right to restrict or object to processing in certain circumstances.
- The right to withdraw your consent at any time.
To exercise these rights, please contact us using the details below.
8. Cookies
Cookies help our website remember your preferences and improve usability. You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain website features.
9. Data Protection Contact Information
Person in charge of Privacy Policy: Lê Tấn Hảo
Massage & Wellness Service Provider – Phu Quoc, Vietnam
Address: Phu Quoc, Kien Giang, Vietnam
Phone: +84 902 183 952
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our service practices. Any material changes will be published on our website.